Website support & Retainers

Your website is more than just an online presence - it's a crucial component of your brand and a vital tool for your success. That's why it's essential to have reliable support and maintenance services to ensure your website is always running smoothly, secure, and up to date. A website should always be evolving. By engaging Koben Digital's development retainer service, we will keep your website fresh through continuous enhancement.

Get unparalleled support for your website with Koben. As a Platinum Umbraco Partners, our highly qualified team offers customised maintenance and care plans with 24x7 availability, security updates, performance monitoring, and more. Experience peace of mind and stay ahead of the competition.

Support, Protect and Optimize

Support

Our comprehensive support services ensure the smooth functioning of your website at all times. With round-the-clock uptime monitoring, you can rest assured that your website will be up and running when your customers need it. Our 5x8 help desk is available via phone and email to assist you with any issues you may encounter. Stay informed with the latest news and information regarding website security, and enjoy peace of mind with timely security updates provided as part of our support package.

Uptime monitoring
5x8 help desk (phone & email)
Latest news & information regarding security
Critical security updates

Support+

Stay ahead of any issues with our comprehensive support package. Our team provides round-the-clock uptime monitoring to ensure the smooth operation of your website. With our 5x8 help desk available by phone and email, you can always reach us for any questions or concerns. Stay informed with the latest news and updates on website security and enjoy peace of mind with timely security updates. Our proactive exception monitoring and handling detects and resolves potential issues before they become bigger problems. Plus, with performance monitoring and tuning, your website runs at optimal speed and efficiency.

Uptime monitoring
5x8 help desk (phone & email)
Latest news & information regarding security
Security updates
Proactive exception monitoring & handling
Performance monitoring & tuning

Mission Critical Support

Our premium mission critical support package offers round-the-clock protection for your website with 24x7 help desk support via phone and email. Stay ahead of security threats with access to the latest security updates and news. We proactively monitor and handle exceptions, as well as tuning performance to ensure your website runs smoothly. Our SLA guarantees fast response times and reliable support.

Uptime monitoring
24x7 help desk (phone & email)
Latest news & information regarding security
Security updates
Proactive exception monitoring & handling
Performance monitoring & tuning
Service Level Agreement (SLA)

Tailored to Unique Support Requirements

We understand that not all organisations have support needs that fit into a one-size-fits-all solution. That’s why, even though we offer defined support packages, we prioritise flexibility to tailor our services to meet your unique requirements and budget. Our custom approach ensures your organisation stays secure, compliant, and fully covered, giving you peace of mind while maintaining a high level of service that adapts to your evolving needs.

Get in touch for tailored support

Retainers for Continuous Enhancement

Our ongoing retainer services provide organisations with a strategic approach to continuous development and enhancement, removing the need for repeated procurement processes. Through our retainer model, we enhance user experience (UX), develop innovative new features, and improve overall user engagement. These services empower your organisation to explore new opportunities, ensuring your digital platforms remain competitive, engaging, and aligned with the latest industry standards. With a dedicated team that augments your operations, our retainer support helps maintain momentum, drive growth, and adapt to evolving market demands.

Augment your operations with the Koben Digital team through retainer services

Keep your digital platform secure, compliant, and always evolving.

Partner with us for continuous support, reliable service, and a responsive, growth-focused partnership. Reach out today to enhance your organisation’s digital resilience.